T-Mobile to Prorate Early Termination Fees
November 7, 2007 7:20 PM | T-Mobile | Comments (0)
| T-Mobile USA, Inc. today announced upcoming changes that will result in a new and more flexible policy for customers entering into contracts for service with T-Mobile USA. Under the company’s new guidelines, early termination fees (ETFs) will decline during the course of a customer’s contract with T-Mobile. The new ETF policy, and the specific details of the policy, are expected to be finalized and introduced in the first half of 2008. When they become effective, the terms will apply to new customers as well as current customers renewing contracts with T-Mobile. In 2007, T-Mobile earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study – Volume 2, marking the sixth consecutive period that T-Mobile has held the top spot. T-Mobile not only earned the highest ranking, but its overall customer care score was significantly higher than any other wireless carrier. |
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Verizon Wireless recently announced that it will provide all of its customers the ability to change calling plans without requiring contract extensions.
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