MetroPCS Launched myMetro - Customer Service Feature
January 26, 2009 11:53 AM | Services |
MetroPCS Communications, Inc. has launched myMetro, a customer service feature that gives subscribers the ability to manage their account on-the-go. This revolutionary mobile care solution features real-time, no waiting account updates on an easy-to-use visual application.
The myMetro mobile solution puts the ability to check an account balance, pay bills, add money to the MetroPCS pre-pay bucket (Metro-Connect), change rate plans and features, and modify myMetro settings all at the subscribers' fingertips, without speaking to a representative. The myMetro application is offered at no charge, and it will come as a standard feature on new MetroPCS handsets.
Currently, MetroPCS subscribers dial 611 on their handset to access a customer service representative. With myMetro, the user still dials 611 to launch the free application, however now he or she is prompted to review information on the handset with the new visual application. If the subscriber chooses, he or she can also opt out of myMetro and speak to a customer service representative. MetroPCS ranked "Highest In Customer Satisfaction With Wireless Prepaid Service" in the J.D. Power and Associates third annual Prepaid Customer Satisfaction Study in July of 2008.