Sprint Ranks Highest in Large Business User Satisfaction
January 19, 2010 10:59 AM | Sprint Nextel | Comments (0)
 The study indicated that Sprint ranked first in overall satisfaction in wireless voice and data and, in voice services, ranked first or second in nine of the 10 categories among large business customers. The study, which is summarized in Mobile Enterprise Magazine’s January/February 2010 issue, will be released in its entirety by Yankee Group later this month. According to the report, “Sprint and Verizon dominate voice service satisfaction (among large businesses)… Sprint again earns strong satisfaction scores (in data services), finishing first in overall satisfaction among large businesses.” |
Polling occurred in November 2009 among "respondents from both Yankee Group's Anywhere Enterprise panel of business decision makers and Mobile Enterprise Magazine's readership, and totaled 274 large business respondents (in companies with more than 500 employees), and 292 small and medium business respondents (in companies with 500 employees or fewer)."
Progress in the business space by Sprint and proof of the company’s commitment to business customers has come fast for Sprint. The company formed the Business Markets Group less than a year ago, putting considerable weight and resources behind building a unit devoted solely to business and government users. The BMG unit brought Sprint’s business, government, and IP wireline teams into a distinct sales and support organization with a singular focus on business and government customers.
For the full Mobile Enterprise article visit http://www.mobileenterprisemag.com/carrier.
|
Join |
|
& get our news delivered to your in-box! |
