Cox to Discontinue Selling Wireless Phone Service Nov. 16, 2011
Cox Communications announced that it will discontinue selling Cox Wireless, its wireless phone service, effective November 16, 2011. The company launched Cox Wireless in late Oct. 2008. Cox will continue providing service for its wireless customers through March 30, 2012, and special offers will be available to Cox Wireless customers to ease their transition to another wireless provider.
“Cox is working to make this transition as seamless and easy as possible for our customers,” said Len Barlik, executive vice president of product development and management. “We are proud of our employees’ dedication to delivering the excellent customer service that Cox is known for, and we will continue to keep our wireless customers’ satisfaction a top priority during this transition period.”
All Cox Wireless customers have multiple Cox services, and will receive a $150 credit on their bill for every line of wireless phone service disconnected. Customers can keep their wireless devices and all early termination fees will be waived. Also, wireless customers will continue to receive their Bundle Benefit™ for two years.
“We understand the importance of wireless to the customer experience,” said Barlik. “Cox is looking at several options to continuously increase the value of our bundle of services.”
Cox’s decision to no longer sell its 3G wireless service was based on the lack of wireless scale necessary to compete in the marketplace, the acceleration of competitive 4G networks as well as the inability to access iconic wireless devices. Cox had launched wireless service in less than 50 percent of its footprint, including: Hampton Roads, Roanoke and Northern Virginia; Orange County, San Diego and Santa Barbara, Calif.; Omaha, Nebraska; Oklahoma City and Tulsa, Okla.; and Rhode Island and Cox communities we serve in Connecticut and Cleveland, Ohio.
Cox’s television, high speed Internet, residential phone and commercial services will be unaffected by the change.
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